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Cross-posted to Livejournal.
I still work at Shaw's but I am now a Gamestop employee once again. :OOOO
ONE DAY A WEEK FOR MY DISCOUNT, BITCHES!!!
Brad started at Shaw's (the other one down the road) today. I am happy for him; I think he will be fine.
I've been pretty stressed out lately, which is why I haven't really been updating...I've been trying not to pollute my friend's page with stupid, pointless work drama, but I'm getting pretty fed up and today I pretty much had a complete breakdown and I just need to vent.
Heather is my main manager - she got sent away to Ludlow, which is a town about 30 miles from where I live right now to help out the CSM (customer service manager) they hired who doesn't know jack shit. The funny thing is, I applied for that job and they didn't hire me, but I've been trained on how to do all the CSM work (and I do it all the time), but whatever. They hired her instead of me and now they have to clean up the mess because of it. Whatever. *shrug* Anyway, Heather is gone helping there for a few months, and then she is helping with the IBM conversion (all of our computers right now run on Innovax, which is it's own system...I am assuming the new IBM system is going to either be Windows based or something similar...I do know that it is going to be more modern and up to date, at the very least), so she is not going to be back to our store until September. This upsets me, because I really like Heather and we worked well together, so I was sad to see her leave.
The other reason I am upset that she is gone is because the store has *COMPLETELY* fallen apart now that she is gone, and it's really testing the limits of my patience, and I have lots and LOTS of patience.
Lots of things are not getting done - I posted a big Nastygram(TM) in the service desk about how no one is doing their basic responsibilities anymore, and just because Heather is gone, does not mean that it is okay for them to stop doing what they are supposed to be doing. Basically, it's the night people who are doing this, but there are sometimes when it is happening in the day as well. I am not sure a note is going to get through to people...but it's all I can really do since i am not a manager.
That's what bothers me...they GIVE me all the manager responsibilities, the headaches, and the stress...but NONE of the authority to do something when something is wrong, and none of the pay that goes with those things I have to do. There are regular cashiers who are making more money at Shaw's than I am, and that is just not fair. I've talked with Heather about it, Grace (our ACSM) about it, Wayne (our Store manager) about it, Jen (our HRA) about it...there is nothing they can do because there is technically no position they can promote me into. Here's a list of what a person in my position (bookkeeper/CSR) is supposed to be doing.
*Daily bookkeeping work
*Overs and shorts
*Lottery inventory
*Service desk work
*Watching the checkout
*Closing the checkout/opening the checkout
*Cashiering
*Bagging
Now, here is a list of the things that I have to do at Shaw's, that are TOTALLY outside of my job description -
*Weekly schedules
*Weekly paperwork
*XBR counseling/new checker coaching
*Write-ups
*Shrink meeting
*Checker coaching
*Mediator (for some reason, everyone comes to me with their problems instead of going to their manager)
*Forecasting (predicting hours we earn for the checkout)
There's more...but that's all manager stuff. Do I do it? Yes. I want to help out and I would like to be promoted some day soon, so I keep doing these things even though I don't get paid any extra for them. Do I like being told that I have no authority to CHANGE the very thing that I am supposed to be doing? No.
We are supposed to be rotating Saturday nights...I am working this Saturday night (with the exception of this past weekend, I work every Saturday [usually night] and I had not had one off for close to 6 months), and I logged into the computer to check my schedule...they have me working next Saturday night too.
*I WOULD NOT MIND WORKING EVERY SATURDAY NIGHT IF WE HAD COVERAGE!!!*
I didn't mind working each Saturday before. But the people who work there are lazy and don't want to work Saturdays, so Saturday night...the busiest night of the week...I'll usually have 3-4 cashiers after 6. To show you how little that is...on Friday night we usually have 6 or 7 cashiers at that time. Plus a CSR. So on Friday there could be as many as 8 people there...Saturday...sometimes its just 4. That's INCLUDING me. It's insane, it's stressing me out, and I don't want to have to be the only one who has to deal with it anymore. But, they've got me scheduled gain for Saturday night.
Grace told me I can't change it. I am supposed to be doing the schedule...but I can't alter any management hours. What if something else needed to change? I can't change anything. So, I'll just not go if they schedule me Saturday night - I don't care. I say that now...but I know I will probably end up going, heh. I wouldn't do to the other people who work there what happens to me all the time - being left high and dry with no help at all.
But seriously, it's horseshit, and I'm sick of it.
There's more, but Brad went to bed and I want to snuggle him before he falls asleep...the rest will have to wait for another time.
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